As a valued Defender owner, your journey deserves nothing less than extraordinary care. That's why we've crafted the MENA Land Rover Roadside Assistance Care – a luxury care service that is designed to provide you with peace of mind and keep you on the move, no matter the circumstances. Whether you encounter a flat tyre, a mechanical breakdown, an accident, or require assistance with a dead battery, our experienced support is just a phone call away, available 24/7.
Exclusive 5-Years/150,000 km Complimentary Coverage
From the moment you drive away in your new Defender, you're protected by our comprehensive Roadside Assistance Care program for five full years or 150,000 km, whichever comes first. This exclusive benefit is our way of welcoming you to the Land Rover family and ensuring your ownership experience is nothing short of exceptional.
24/7 Support at Your Fingertips
Our dedication to your peace of mind never sleeps. Our team of experts is available round the clock, every day of the year. Whether you're facing a minor setback or a more significant challenge, we're here to get you back on the road swiftly and safely. Access instant support through:
- The Land Rover Care application: Your digital concierge for roadside assistance. The mobile application enables a secure one-touch request for support, connecting you to our dedicated Roadside Assistance call centre team. (Mouad - need to add link / qr code to iOS & Android App Stores) The application also enables information such as your vehicle location to be shared and gives you the capability to live track the journey and duration of the recovery team until they arrive at your location.
- Direct hotline: 166 or +994 552 129 822
- Using the B-call button: next to your rearview mirror, you will find an overhead console with 2 buttons – one for the SOS Emergency Call and one for the Optimized Land Rover Assistance buttons. The Assistance request can be initiated by pressing the button located on the left side of the overhead console. This will connect you directly to our dedicated Roadside Assistance call centre team and information such as vehicle location and health will be sent during the event of vehicle breakdown.
In case you prefer to contact us via phone, please make sure you have the following ready:
- Vehicle Identification number which can be found on your Vehicle registration card, or in the Windscreen. or via the Infotainment menu (within Settings / Vehicle / Service information)
or
- Vehicle registration number; and
- Your phone number; and
- Exact GPS location.
Our Exclusive Services and support include:
1. Expert Support at your preferred location
via the Land Rover Mobile Care units (in certain markets – UAE/ Kuw LR/KSA/EGY – live today; QTR/IRQ – live Oct-24; MRC/BHR – live Jan-25):
Land Rover certified technicians bring our engineering excellence directly to you.
2. Comprehensive Towing Services
3. Convenience Services
- Flat tyre change
- Battery jump-start
- Emergency fuel delivery
- Lockout assistance
- Off-road assistance (up to 1 km from accessible roads)
4. Luxury Travel Continuity
In exceptional circumstances, when your journey is interrupted, we provide:
- Premium hotel accommodation
- First-class alternative travel arrangements
- Vehicle hire support (up to 2 days cover, after the diagnosis of the fault is completed by the Retailer)
- Careful vehicle repatriation to your local Importer
- Secure temporary vehicle storage
Mobile Care:
REPAIR AT YOUR LOCATION
- Mobile Care & Mobile Techs – Available today in UAE, Kuwait LR, QTR, KSA, IRQ, EGY
- This will come in Q1 FY25 in MRC & BHR
Your Journey, Our Priority
Land Rover Roadside Assistance Care transcends traditional roadside assistance. It's a reflection of our commitment to you and the adventurous spirit you embody. With coverage across the Middle East and North Africa, you can explore with confidence, knowing that expert assistance is available 24/7.
CUSTOMER CARE AT YOUR FINGERTIPS
The Land Rover Care App MENA is your 24/7, one-stop shop for all your customer care needs.
Whether you require roadside assistance, GPS directions, knowing more about your vehicle, purchasing collection items or accessories, or simply locating the nearest showroom, the Land Rover Care App MENA makes it all possible with a few clicks.
To enhance your vehicle ownership experience, download the app today.
Please note:
All calls are recorded for training, monitoring and quality assurance purposes.
Some conditions (like extreme weather or security concerns) might affect our provision of services. We always prioritize your safety and the safety of our colleagues. For the finer details of our services and any terms and conditions, including specific coverage limits, please reach out to our dedicated Roadside Assistance team.